Return Policy

It’s OK to change your mind

If you’re not totally happy with your product, you have 30 days to return it. You can return any item, even if it has been assembled, provided it hasn’t been used and it is in resaleable condition. Just bring your original receipt and, if possible, the packaging. Refunds will be made by return card or through the same payment method as the original purchase.

Use the benefit of having 30 days to return your products, in order to avoid big crowds in the stores when we reopen.

Custom made items have specific sales conditions, which you can check at COOCAA.pt/en and in your local COOCAA store.

This policy is in addition to your statutory rights.